FAQ
how do I prepare for my lash appointment?
The day of your appointment, arrive makeup free with clean lashes. Avoid caffeine before your appointment so your eyes do not flutter. Use the restroom before your service since you will be laying down with your eyes closed for a long period of time. Silence your phone and relax!
how do I prepare for my wax appointment?
When you're ready to transition to waxing, ensure you exfoliate and moisturize your skin in the days or weeks before your appointment. Exfoliate the area gently three times a week and moisturize daily for the best outcome. Some individuals find it helpful to take ibuprofen 30 minutes before waxing for pain relief. Depending on what area you are waxing, it is important to return every 3-4 weeks and avoid shaving in-between wax appointments.
what is your cancellation policy?
If you arrive more than 15-minutes past your scheduled appointment time, we reserve the right to cancel your appointment La Dolce Víta is not held responsible for late arrivals. Due to the nature of our business, we do not rush services or purposely run the next client late. In the event of a late arrival, you may reschedule all or part of your appointment, depending on the service type. Cancellations and No-Shows: Cancellations received less than 24 hours in advance of the scheduled service time will result in a 50% charge of service. No call/No show appointments are subject to a 75% charge of the scheduled service. Account Balance: In the event the card on file is not accepted for late cancellation or no shown appointments then an account balance will occur. We require that all clients pay their account balance to zero (0) prior to receiving further services.
how do I care for my lash extensions or lash lift?
For lash extensions: Avoid sleeping on your face and opt for silk pillowcases to reduce damage. Refrain from picking or touching your lashes excessively to prevent premature fallout. Avoid using an eyelash curler or mascara on your extensions. Stay away from heat and open flames. Brush your lashes daily using the lash brush provided.
To clean your lashes, use an oil-free cleanser and water daily to eliminate makeup and oil. It is advisable to use a cleanser specially designed for eyelash extensions.
For lash lifts: Do not get your lashes wet for the first 24 hours after your service.
how do I care for my skin post-wax?
Book your wax appointments every 2-4 weeks and avoid shaving in between! Shaving will completely defeat the purpose of waxing. For brazilians, wear loose underwear/clothing for the rest of the day. No hot bath, gyms, saunas, swimming, or intercourse (for brazilians) for 24 hours after your wax. No tanning or sun exposure for 48 hours after wax. Use an ingrown aftercare product daily to avoid ingrowns. Start exfoliating the area regularly after the first 48 hours post wax. Use an exfoliating body brush and/or a film free/non-comedogenic body scrub.
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